Payment Policy - RK Smart Store

Payment Policy

Shipping Terms and Conditions:

Free Delivery Eligibility:

  • Free delivery will be applicable for orders with a total cart value of RS 1500 or more.
  • The following items are excluded from free delivery: atta (flour), oil, and any other items specifically mentioned as non-eligible.

Delivery Timeframe:

  • Once the order is placed and confirmed, we strive to deliver the products within the shortest possible time.
  • Estimated delivery times will be provided at the checkout, considering the delivery location and availability of the items.
  • Delays may occur due to unforeseen circumstances such as natural disasters, transportation issues, or high demand periods.

Delivery Method:

  • Deliveries will be made using our designated courier partners or in-house delivery services.
  • We reserve the right to choose the most suitable shipping method for each order.

Return Policy:

  • Customers may initiate a return for eligible products within 7 days from the billing date.
  • The return is only valid for products purchased from our store.

Eligibility for Returns:

  • Products must be in their original condition and packaging, unused, and with all accessories and tags intact.
  • Perishable goods, including atta (flour), oil, and other non-returnable items, are excluded from the return policy.

Return Process:

  • To initiate a return, customers must visit our physical store with the original receipt or proof of purchase.
  • Our store associates will inspect the returned product to verify its eligibility for a refund or exchange.

Refund and Exchange:

  • Once the return is approved, customers may choose between a refund or an exchange for an alternative product of equal value (if available).
  • Refunds will be processed using the original payment method and may take up to 7 business days to reflect in the customer's account.

Damaged or Defective Products:

  • In case of receiving damaged or defective products, customers must inform us within 48 hours of delivery.
  • We will arrange for the return of the product and provide a replacement or refund based on the customer's preference and product availability.

Address and Contact Details:

  • Customers are responsible for providing accurate delivery and contact details during the ordering process.
  • We will not be liable for delays or failed deliveries due to incorrect address information.

Shipping Charges for Non-Eligible Items:

  • Shipping charges for non-eligible items (e.g., atta, oil) will be clearly mentioned at the time of checkout.

Modifications to the Shipping Terms:

  • We reserve the right to modify or update these shipping terms and conditions at any time without prior notice.

Force Majeure:

  • We shall not be held responsible for any delay or failure to perform our obligations under these shipping terms and conditions due to events beyond our control, including but not limited to natural disasters, strikes, riots, or government actions.

By placing an order on our platform, you agree to abide by these shipping terms and conditions. If you have any questions or concerns, please feel free to contact our customer support team for assistance. Happy shopping!