Return & Refund Policy - RK Smart Store

Return & Refund Policy

Return and Refund Policy:

Eligibility for Returns:

  • Products purchased from our store are eligible for return within 7 days from the date of purchase.
  • To be eligible for a return, the product must be in its original condition, unused, and with all original tags and packaging intact.
  • Perishable goods, including food items like atta (flour) and oil, are not eligible for return.

In-Store Returns:

  • Returns can only be processed at our physical store.
  • To initiate a return, customers must present the original receipt or proof of purchase along with the product.

Return Charges:

  • Returns made in-store will not incur any additional charges.
  • However, if the customer chooses to return the product through a courier service, the return shipping charges will be borne by the customer.

Return Process:

  • Customers must visit our store during business hours to process the return.
  • Our store associates will inspect the returned product to ensure it meets the eligibility criteria for a refund or exchange.

Refund or Exchange:

  • Once the return is approved, customers may choose between a refund or an exchange for an alternative product of equal value (if available).
  • Refunds will be processed using the original payment method within 7 business days of the return approval.

Damaged or Defective Products:

  • In the event of receiving a damaged or defective product, customers must notify our store within 48 hours of the purchase.
  • We will arrange for the return of the product and provide a replacement or a full refund, depending on the customer's preference and product availability.

Non-Returnable Items:

  • Certain items, including perishable goods, cannot be returned due to health and safety regulations.

Change of Mind:

  • We do not accept returns for products based on a change of mind or personal preferences.


  • Exchanges are subject to product availability in-store.
  • If the desired product is unavailable, customers may choose an alternative or receive a refund.

Clearance and Sale Items:

  • Clearance and sale items are considered final sale and are not eligible for return or exchange unless they are damaged or defective.

Force Majeure:

  • We shall not be held responsible for any delay or failure to process returns or refunds due to events beyond our control, including but not limited to natural disasters, strikes, riots, or government actions.

Modifications to the Return and Refund Policy:

  • We reserve the right to modify or update this return and refund policy at any time without prior notice.

By making a purchase at our store, you agree to comply with this Return and Refund Policy. If you have any questions or require assistance with a return, please reach out to our customer support team during our business hours. Thank you for shopping with us!